Returns & refunds

The return window

You may return most items within 30 days of delivery for a refund. The window runs from the date the carrier records delivery, not the order date.

We do not charge a restocking fee on unopened items. Where an item has been opened but is otherwise complete and resaleable, we may apply a restocking fee of up to 15% — we will always tell you the amount before you send anything back, and you can decline.

Condition we accept

To be refunded in full, an item must come back:

• unused and in the condition you received it;
• in its original packaging, with all accessories, cables, mounts and documentation;
• with any factory seals intact where the item was sealed;
• with the return authorisation number we give you marked on the outer box.

Please do not write on, tape over, or use the manufacturer's box as the shipping carton. A damaged retail box is the single most common reason a return is refunded at a reduced amount.

What cannot be returned

Some categories cannot be returned once opened, for condition or safety reasons. This does not affect your rights if the item is faulty.

• Activation codes, licences and firmware keys once issued or redeemed.
• SIM cards and data plans once the packaging is opened.
• Batteries and battery-containing products once used, where the cell has been charged or discharged.
• Cut-to-length cable and custom assemblies made to your specification.
• Items special-ordered on your instruction that we do not normally stock — we will flag this before we place the order.
• Products damaged by use outside their stated ratings, including water damage to non-rated equipment.

How to start a return

1. Email sales@megastardistribution.com or call +1 (202) 899-9143 with your order reference and what you want to return.
2. We reply with a return authorisation number and the return address, usually the same business day.
3. Pack the item securely inside an outer carton, write the authorisation number on the outside, and send it to: 282 Revere Ave, Bronx, NY 10465, USA.
4. Send us the tracking number so we can watch for it.

Please do not send anything back before you have an authorisation number — unidentified parcels are very difficult to match to an order and will delay your refund.

Return postage is paid by you for a change of mind. We pay the return postage where the item is faulty, was described incorrectly, or where we shipped the wrong thing.

Refunds and timing

We inspect returns on arrival and process the refund within 3 business days. Refunds go back to the original payment method; how quickly the money appears depends on your bank, typically 3–10 business days after we process it.

We refund the price you paid for the item. Original outbound shipping is refunded when the whole order is returned, or where the return is our fault. Where a return takes the remaining order below the free-shipping threshold, we do not retrospectively charge you for the original delivery.

Faulty items

A faulty item is not a change of mind and is not limited to the 30-day window — it is covered by the manufacturer's warranty and by your statutory rights. See our warranty page for the full detail.

Contact us with your order number and a photograph or short video of the fault. For a failure within 30 days of delivery we will normally replace or refund straight away. Beyond that we handle the manufacturer claim on your behalf; you do not deal with them directly.

Cancelling before dispatch

You can cancel any order at no cost before it is dispatched. Call us — email may not reach us before the parcel leaves. For items on order from a supplier, cancellation is free right up until we place the purchase order with them.

This policy sits alongside, and does not limit, your statutory rights.