Free delivery over $149. Dispatched in 1–2 business days.
Monday to Friday, 09:00 – 18:00 ET
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Everything we dispatch leaves our Bronx, NY warehouse. This page sets out what you pay, when it ships, and what happens if something goes wrong.
Last updated August 1, 2026
| Service | Cost | Typical transit |
|---|---|---|
| Standard delivery | $14.95 — free on orders over $149 | 2–6 business days after dispatch |
| Expedited delivery | $29.95 | 1–3 business days after dispatch |
Shipping is calculated on the order subtotal after any discount, and is shown before you pay. Free delivery applies automatically once the subtotal reaches $149 — there is no code to enter.
Oversized or heavy items — bench supplies, large antennas, battery products above the carrier's air limits — occasionally need a freight quote. If that applies to your order we will contact you with the cost before shipping, and you can cancel for a full refund if the quote does not work for you.
In-stock items are picked and dispatched within 1–2 business days. Orders placed before 14:00 ET on a business day are usually picked the same day. We do not dispatch on weekends or US public holidays.
Every order is checked by a person before it ships. If an item's availability has changed since you ordered, we will email you before charging and shipping rather than sending a part order without telling you.
Most of our catalogue is listed as available to order with a stated lead time — typically 1–2 or 2–3 weeks. That lead time is the period before the item reaches us; the shipping time above is added on top.
Where an order mixes stocked and to-order items, we ship complete by default so you are not tracking two parcels. If you need the stocked part sooner, say so in the order notes or call us and we will split the shipment at no extra cost.
We ship to street addresses in the United States and Canada, including Alaska, Hawaii and US territories. We carry with UPS, FedEx, USPS.
We cannot deliver to PO boxes for items requiring a signature, and some battery-containing products (jump starters, powered speakers, certain test gear) are restricted to ground services by carrier regulation. Those restrictions are applied automatically at checkout.
A tracking number is emailed as soon as the carrier label is created. You can also look an order up at any time on our order tracking page using your reference and the email address you ordered with.
Orders above $500.00 ship with signature on delivery. If nobody is available the carrier will leave a card and attempt redelivery; after the carrier's final attempt the parcel returns to us and we will contact you to arrange another delivery.
Damaged in transit. Tell us within 7 days of delivery, with photographs of the outer packaging and the item. We will arrange a replacement or a refund and handle the carrier claim ourselves — you do not need to deal with them.
Shows delivered but not received. Check with neighbours and around the property first, since carriers frequently leave parcels in a safe place. If it does not turn up within 48 hours, contact us and we will open a trace with the carrier.
Late. Transit estimates are the carrier's, not a guarantee. If a parcel is materially overdue, contact us and we will chase it. Where an expedited service fails through no fault of yours, we refund the expedited surcharge.
Sales tax is calculated at checkout and shown before you pay. For deliveries to Canada, duties, GST/HST and any customs brokerage fees are payable by the recipient on import and are not included in the price you see here.
Returns are sent to: 282 Revere Ave, Bronx, NY 10465, USA. Please do not send anything back without contacting us first — see the returns policy for how to start a return.
Anything unclear? Call +1 (202) 899-9143 or email sales@megastardistribution.com.