Warranty

What is covered

Every item we sell is covered against defects in materials and manufacture for the manufacturer's stated warranty period, starting from the date of delivery.

Because we source through legitimate channels for each brand we carry, the warranty on your unit is the maker's full warranty — not a reduced grey-import or parallel-import cover. The specific period for any product is stated on its product page under the Warranty tab.

Warranty periods

Typical periods across our departments, subject to what the product page states:

Category	Typical cover
Networking, Wi-Fi and access points	2–3 years
Cellular routers and gateways	1–3 years
Antennas and passive RF	1–2 years
Test and measurement instruments	1–3 years, some professional meters longer
Power and field equipment	1–2 years
Audio, visual and accessories	1 year
Cases and organisers	1 year
Batteries and cells (where separately supplied)	6–12 months

What is not covered

Warranty covers manufacturing defects. It does not cover:

• normal wear, cosmetic marks, or consumable parts such as probes, tips and fuses;
• water ingress on equipment that is not rated for it — check the IP rating before deploying outdoors;
• damage from using a product outside its stated ratings, including exceeding a meter's CAT rating or voltage limit;
• damage from incorrect supply voltage, reversed polarity, lightning or power surges;
• modification, unauthorised repair, or removal of serial numbers;
• software, firmware and cloud subscriptions, which carry their own terms from the maker;
• loss of data, downtime, lost income or other consequential loss.

Where a product page states a specific additional exclusion, that exclusion applies to that product.

Making a claim

Email sales@megastardistribution.com or call +1 (202) 899-9143 with:

• your order reference;
• the part number and serial number of the unit;
• a description of the fault and, if you can, a photograph or short video showing it;
• what the unit is connected to and how it is being used — this often identifies the problem without a return.

A surprising number of reported faults are configuration rather than hardware. We will try to diagnose it with you first, because that is faster for you than shipping a working unit back and forth.

What happens next

1. Within 30 days of delivery we will normally replace or refund immediately, without involving the manufacturer.
2. Beyond 30 days we raise the claim with the manufacturer on your behalf and keep you updated. You do not contact them yourself.
3. Depending on the maker's determination, the outcome is a repair, a replacement, or a credit. Turnaround is typically 1–3 weeks depending on the brand.
4. Where downtime matters, tell us — for some categories we can ship a replacement before the faulty unit comes back.

Back up any configuration before sending equipment in. Repaired and replaced units are normally returned at factory defaults.

Your statutory rights

This warranty is in addition to, and does not limit, the rights you have under applicable consumer law. Nothing on this page removes your right to a remedy where goods are not as described, not of satisfactory quality, or not fit for a purpose you made known to us.

Warranty is offered by Mega Star Ecom LLC, 282 Revere Ave, Bronx, NY 10465. See also our returns policy and terms and conditions.