Use the order tracking page with the reference from your confirmation email and the address you ordered with. If you have an account, every order is listed on your dashboard.
Can I change or cancel an order?
Yes, at no cost, right up until it is dispatched. Call us rather than emailing — email may not reach us before the parcel leaves. For items on supplier lead time, you can cancel free until we place the purchase order.
Can I order by phone or against a purchase order?
Both. Call +1 (202) 899-9143 and we will take the order and send a confirmation. For a PO, send us the basket and we will return a quote you can raise the PO against; we invoice on standard terms once the account is set up.
Do I need an account to order?
No. Guest checkout is available. An account just keeps your order history, saved items and delivery details in one place.
Delivery
What does delivery cost?
Standard delivery is $14.95, and free on orders over $149. Expedited is $29.95. Full detail on the shipping policy.
How quickly do orders ship?
Stocked items are dispatched in 1–2 business days with UPS, FedEx, USPS. Items marked "available to order" carry the lead time shown on the product page, and shipping time is added after that.
Why does most of the catalogue say "available to order"?
Because it is true. We are a specialist distributor, not a warehouse of consumer stock, and a great deal of professional networking and test equipment is brought in per order. We publish the real lead time rather than promising same-day dispatch on everything.
Do you ship outside the US?
We ship throughout the United States and Canada. For Canadian deliveries, duties and taxes are payable on import and are not included in the price shown.
My tracking says delivered but nothing arrived.
Check around the property and with neighbours first — carriers very often leave parcels in a safe place. If it has not appeared within 48 hours, contact us and we will open a trace with the carrier.
Returns & warranty
What is your returns window?
30 days from delivery for most items, unused and in original packaging. Contact us for a return authorisation number first. Full detail on the returns policy.
Something arrived faulty. What now?
Email sales@megastardistribution.com with your order number and a photograph or short video of the fault. Within 30 days we normally replace or refund straight away; beyond that we run the manufacturer claim for you. See the warranty page.
Is the warranty the full manufacturer warranty?
Yes. Because we source through legitimate channels for each brand, your unit carries the maker's full warranty — not a reduced grey-import cover.
Products & advice
Can you help me choose?
That is the part of the job we like. Call +1 (202) 899-9143 and describe the site or the fault. Our buying guides also cover the three questions we get asked most.
Can you source something you do not list?
Often, yes. Send the manufacturer and part number through the contact form and we will check availability, price and lead time.
Are the specifications on your product pages reliable?
They are reproduced as supplied by the manufacturer. If a figure conflicts with the maker's current data sheet, the data sheet governs — tell us and we will correct the page.
Do you sell refurbished or open-box stock?
No. Everything we list is new, genuine product in original packaging.
Account & privacy
How do I reset my password?
Self-service password reset is not yet available. Email sales@megastardistribution.com from the address on the account and we will help you regain access.
What do you do with my data?
We use it to sell you equipment and support it afterwards. We do not sell personal information. See the privacy policy for the full picture, including what we store and for how long.
Do you store my card details?
Card details submitted at checkout are encrypted at rest. The security code is never stored. Staff can see only the card brand and last four digits. You can ask us to delete stored payment details at any time.